Los Gatos, California
0 comments
100% full Not resolved
1.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

On January 20, 2016 we saw a feature of the Fin Bed on The Today Show's "Steals and Deals" segment.We purchased a king size bed for $749 ($200 off regular price) which had a 100 day warranty.

We received the bed on February 12, 2016. After sleeping on the bed for over a week we experienced more discomfort and back aches than our previous mattress. We contacted the company on February 22, 2016 to request a return/refund. They first requested we speak to someone in their customer service department, which we did on February 24th.

In the phone call the customer service representative tried to talk us into trying the bed a little longer to give us a chance to "get used to it." I replied that this solution would not work for us because we were experiencing such pain in the mornings. After a bit more discussion, they agreed to begin the refund process, and Kelly Morgan in Customer Service would contact me about next steps. Kelly's email requested that we either select a local charity who would take the mattress as a donation and either have What's In Today contact them and arrange for pick-up, or we could contact/schedule/complete the donation pick-up and simply email them the receipt. We asked them to coordinate the donation.

However, it proved difficult to find an org. who would take a king bed as a donation so our next option was to recycle it through Good Will. Which we did on April 13, 2016.

After submitting the receipt on April 14, 2016, we still couldn't get an answer to any emails or voicemails until April 25, 2016 when CEO Steve Haber called me to apologize and say that they would process the refund in 3 days.We have yet to see a credit to our account and no one is responding to our phone calls or emails.

Review about: Whatsintoday Mattress.

Reason of review: Offer $ back guarantee but WILL NOT honor it!.

Monetary Loss: $749.

Preferred solution: Full refund.

I didn't like: Will not honor refund policy, Refuses to respond to emails and calls, False advertisement or company that les and cheats customers, Lying cheating companies.

Had an Experience with WhatsInToday?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Data Com - Salesforce Data.com Which Is A Part Of Salesforce... Is A Big Scam, Fraud And ***-Artist! Data Com "No Wonder They Got So Many Bad Reviews! Many Members Are Scared To Come Out And Tell The Truth! I Have Hidden The Truth Long Enough! Now It Is Time To Spill The..." Read more Rise Broadband - TERRRIBBBLLLEEE! Rise Broadband "They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What..." Read more Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Amazon - Recurring Payments Amazon "I have discovered another way for big business to make money. I have been trying to get Chase to stop taking money out of my bank account when I have..." Read more Bad Pella support Pella "Several years ago we purchased a Pella sliding door system and had problems with the glass and later the blinds which took several calls to Pella support to get fixed...." Read more A Brighter Tomorrow - Yelp Sucks A Brighter Tomorrow "I sent in a negative review about Yelp not being available to customers but being available 24-Hours a day to people who spend money on advertising money. The sales agents..." Read more Wigsbuy - MY WIGS HUMAN HAIR WIG IS WRONG COLOR. Wigsbuy "hello.to wigsbuy human wig about 2 months ago.and have been trying for 2 months to tell you,that the wig I received wasit the right color,and the net wasit what I..." Read more